Refund policy

Returns
You can return your order within 14 days of delivery for any reason. If your order arrives in more than one package, the 14 days start from delivery of the last item. If the last day falls on a weekend or public holiday, you have until the next working day.

Items must be unused, undamaged and returned with everything that came in the box (the heated chair pad, its controller and the power cable or plug adapter), ideally in the original packaging.

Return shipping
If you're returning an item because you changed your mind, you are responsible for the cost of return shipping. There is no restocking fee. We recommend using a tracked service, as we can't be responsible for returns lost in transit.

To start a return, contact us through our Contact page with your order number, and we'll send you the return address and instructions. Please don't send items back without contacting us first, or we may not be able to match your return to your order.

Refunds
Once we receive and check your return, we'll refund you to your original payment method within 14 days. The refund covers the price of the item(s) and the original standard delivery charge, but not your return shipping costs. We'll email you when your refund has been processed. Depending on your bank, it can take a few extra days to appear in your account.

Damaged, faulty or incorrect items
If your order arrives damaged, faulty (for example, the pad doesn't heat up) or isn't what you ordered, contact us through our Contact page with your order number and a photo or short video of the issue. We'll send a replacement or give you a full refund, and cover any return shipping, at no cost to you.

Your statutory rights
This policy does not affect your statutory rights as a consumer.

Questions
Get in touch any time through our Contact page.